Swiftcart

Terms & Conditions

Please read these terms before using Swiftcart. They explain how ordering, payments, the wallet and refunds work. See also our Privacy policy.

1. About Swiftcart

Swiftcart is an online marketplace that connects you with local stores, restaurants, service providers and delivery partners in Baleswar, Bhubaneswar and Baripada, Odisha.
Products are sold by the listed stores and restaurants. Swiftcart takes the order, handles payment and arranges delivery.
By creating an account or placing an order, you accept these terms. If you do not agree, please do not use Swiftcart.

You must be at least 18 years old, or use Swiftcart with a parent or guardian's permission.
You sign in with a one-time code sent to your email. Never share this code with anyone, including people claiming to be from Swiftcart.
Keep your name, phone number and addresses correct so we can deliver to you.
You are responsible for all orders placed from your account.
You can delete your account at any time from My profile. Records we must keep by law (such as invoices) may be kept after deletion.

Prices, stock and delivery times shown in the app can change. The price shown at checkout is the price you pay.
We aim to deliver groceries within about 10 minutes, but times are estimates and may be longer due to traffic, weather, demand or store readiness.
Food is currently delivered in Baleswar only. Some items are available only in certain cities.
A store may cancel an item if it is out of stock. You will not be charged for items that are not delivered.
Please be available at your address. If the rider cannot reach you after reasonable attempts, the order may be cancelled and delivery charges may not be refunded.
Check your order when it arrives and report missing, damaged or wrong items within 24 hours (within 2 hours for food and fresh produce).

You can pay online with UPI, card or net banking through Razorpay, from your Swiftcart wallet, or with Cash on Delivery where offered.
We never store your card or UPI details; Razorpay handles them securely.
For Cash on Delivery, please keep the exact amount ready or pay the rider by UPI. We may turn off Cash on Delivery for accounts that repeatedly refuse orders.
Delivery fees, small-order fees and taxes, if any, are shown before you pay.

You can add ₹10 to ₹10,000 at a time to your wallet and use it for orders on Swiftcart.
Wallet money can only be spent on Swiftcart. It cannot be transferred to another person or withdrawn as cash, except where required by law.
Refunds sent to your wallet are available to use straight away.
We may hold or reverse wallet credits gained through fraud, errors or misuse.

You can cancel an order before it is packed or picked up. Once a rider is on the way, cancellation may not be possible.
When you cancel a paid order, you can choose a refund to your Swiftcart wallet (instant) or to your original payment method (UPI/card).
Refunds to your original payment method usually reach you within 5–7 working days, depending on your bank.
For missing, damaged or wrong items reported on time, we will refund or replace them after checking.
Cooked food, opened items, fresh produce and medicines cannot be returned unless they were wrong, damaged or spoiled on arrival.

Medicines that need a prescription are supplied only against a valid prescription from a registered doctor.
The pharmacy partner may check your prescription and can refuse or reduce an order if it is unclear, expired or invalid.
Information in the app is not medical advice. Always follow your doctor's instructions.

Food and grocery orders are delivered by Swiftcart riders or our partner stores. Delivery times shown are estimates.
Please be available at the delivery address. If we cannot reach you, the order may be cancelled as per our refund rules.

Club benefits, coupons and offers come with their own conditions, such as minimum order value, validity and cities.
One coupon can be used per order unless stated otherwise. Coupons have no cash value.
We can change or end any offer or Club benefit. Paid Club members keep their benefits until the end of the period they paid for.

Do not misuse Swiftcart: no fake orders, false claims, abuse of riders or staff, reselling in bulk, or attempts to break the app.
We may suspend or close accounts that break these rules.
Please treat delivery partners with respect. Tips are optional and go fully to the rider.

Product details, photos and prices are provided by stores. Actual products may look slightly different.
Stores and restaurants are responsible for the quality, safety and labelling of what they sell.
To the extent allowed by law, Swiftcart's responsibility for any order is limited to the amount you paid for that order.

We may update these terms. The latest version is always on this page, and continuing to use Swiftcart means you accept it.
These terms follow the laws of India. Disputes are subject to the courts of Odisha.
Your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 are not affected.

WhatsApp support: +91 81442 75955.
For complaints, message us with your order number. We will acknowledge within 48 hours and aim to resolve within 30 days.

Last updated: September 2026. Swiftcart operates in Baleswar, Bhubaneswar and Baripada, Odisha, India.