Swiftcart

Privacy policy

This explains what Swiftcart collects when you shop, sell or deliver with us, and what we do with it. Questions? See our contact page.

What we collect

Your name, phone number and email address when you create an account.
Delivery addresses and the map location you pin, so a rider can find you.
Order history, payments made through Razorpay, wallet balance and refunds.
For vendors: store name, city, service pincodes and contact number.
For riders: name, phone, city, vehicle and live location while a delivery is in progress.

How we use it

To take, pack, deliver and track your orders.
To send order updates and, if you opt in, offers and stories by email.
To settle payments to stores and payouts to riders.
To handle cancellations, returns and refunds.
To keep Swiftcart safe and prevent misuse.

Who sees your details

The store packing your order sees the items and the delivery area.
The rider delivering it sees your name, phone and address until delivery is complete.
Payment details are handled by Razorpay; we never store your card or UPI credentials.
We do not sell your personal information to anyone.

Location

A rider's location is shared only between picking up your order and delivering it, and only with you and Swiftcart staff.
Your pinned address is stored so repeat orders reach the same place.

Your choices

You can edit your name, phone and saved addresses from your account at any time.
You can unsubscribe from the newsletter whenever you like.
You can ask us to delete your account and personal data by contacting us.

Keeping it safe

Data is stored on secured servers with access limited to what each role needs.
Stores see only their own orders; riders see only their own deliveries.

If this policy changes we will update this page. Swiftcart operates in Baleswar, Bhubaneswar and Baripada, Odisha, India.